Med spa and beauty
Your calendar has gaps on Tuesdays and clients who have not been back since March. It is the same problem.
The front desk answers “how much?” between appointments, no-shows leave empty hours and nobody writes to the client who came once. We install a system that books by itself in English or Spanish, confirms every appointment and reaches out when it is time for each client to come back.
Today, without a system
How your client reaches you today.
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01
She sees a result
A before and after on Instagram or a friend’s recommendation.
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02
“How much?”
She writes by DM or WhatsApp, often at night or on a Sunday.
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03
A late reply
The front desk answers when she finishes with a client, hours later or the next day.
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04
She comes once
She loves the result… and nobody contacts her when the next session is due.
This is where the sale is lost
Your rollout · ACO Method
What we install in your med spa.
Your business lives on a full calendar and on the client who comes back. All three phases aim at that.
Phase 01 · Acquisition
Clients for the treatments that earn you the most.
Not “come visit us”: one specific treatment, for the person who needs it. And Google reviews that work for you.
- Content and ads per treatment, not generic, in English and Spanish
- Campaigns with a consultation first for higher-value treatments
- An automatic Google review request after every appointment
- All your Instagram and WhatsApp conversations in one place
Phase 02 · Conversion
From “how much?” to a booked appointment.
The agent replies with the information you approve, asks one or two questions and books on the calendar of the right provider. No waiting for the front desk to be free.
What the agent asks
Treatment of interestFirst visit or returningWhat she wants to improvePreferred languageDay and time
- Booking straight into each provider’s calendar
- Automatic confirmation and reminder before every appointment
- Automatic rescheduling when the client cannot make it
- A consultation first for the treatments that require one
Phase 03 · Operation
Every client comes back on time.
Every treatment has its cycle. The system knows it and writes when it is due, not when someone remembers.
- A next-session reminder based on the cycle your spa defines
- Package tracking: how many sessions she has used and how many are left
- Reactivation of inactive clients with a reason to return
- Birthday and special date messages
Your pipeline
Nine stages, named after your business.
Kinexa’s 9 stages, built around a treatment: the business does not end at the first appointment, it ends when the client becomes a regular.
Pipeline · Lumière Med Spa (example)
9Stages
24/7AI agent
1New lead
2Contacted
3Consult booked
4Consult held
5Plan proposed
6First session
7In treatment
8Treatment completed
9Returning client
AI agent replies and qualifies
Your team serves and closes
Automated handles the follow-up
Live demo
Valentina writes “how much?” on a Sunday. The spa is closed.
This is how the agent takes care of her: without leaving her on read and without dumping a price list. Pick Valentina’s answers.
Lumière · Online booking
Online · replies instantly
Demo with prepared answers and a fictional business. The real agent understands free text and is trained on your business information.
Honesty first
What we will not sell you.
A tailored rollout also means knowing what to leave out. Your business does not need this, or not yet.
Promised results
We do not run ads that promise aesthetic results. That protects you from trouble and from clients with impossible expectations.
Clinical software
If you need patient records, we connect with what you already use. We do not replace it.
More followers as the goal
Followers do not pay. The goal is a full calendar and clients who come back.
Services this rollout uses:
Frequently asked questions
What med spas ask us.
It gives the information you define. For treatments that require a consultation, it books the consultation first.
Yes. The agent replies in English or Spanish, whichever the client writes in, and keeps that preference for reminders and follow-up.
We use the calendar in our CRM or connect it with the one you already use, if it allows it. We check that in the assessment.
The system writes to her to reschedule and the slot opens up for another client.
Only your team sees the conversations and the client records. We set up consent and data handling with you so they match the requirements that apply to your practice.
Ready to fill the gaps in your calendar?
In a 30-minute assessment we review how you book today and where clients slip away. You leave with a clear map, whether you work with us or not.