Restaurant and catering
Your best customers are not the Friday night table. They are the ones asking for an event for 60 at 11 p.m.
In the middle of service nobody answers WhatsApp, and that is where the reservations, the orders and the event quotes with the best margin arrive. We install a system that handles all of it in English or Spanish while your team cooks, and builds the customer list you do not have today.
Today, without a system
How your customer reaches you today.
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01
They find you
On Instagram, on Google Maps or through a recommendation.
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02
They write
To book a table, ask for the menu or get a quote for a company event.
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03
Nobody answers
The message arrives at 8 p.m., at the worst moment of service.
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04
They never hear from you again
And the guest who did come to eat leaves without a trace. There is no way to invite them back.
This is where the sale is lost
Your rollout · ACO Method
What we install in your restaurant.
We start with what pays the most: events, catering and the customer who returns. The rest comes later.
Phase 01 · Acquisition
Be found nearby, and for what leaves margin.
Your Google Business Profile works for you when it is done right. And private events and corporate catering deserve a page of their own.
- An optimized Google Business Profile and review management
- Local content and ads by moment: weekday lunch, weekends, special dates
- A page for private events and corporate catering, in English and Spanish
- Every contact enters the CRM, whether it comes from Instagram, Maps or WhatsApp
Phase 02 · Conversion
Reservations, orders and events, handled during service.
The agent takes reservations and orders with your menu and your hours. If it is an event, it asks the questions a good coordinator would and passes the quote to the right person.
What the agent asks
Type of eventNumber of guestsDateCompany or privatePreferred languageFormat: plated or buffet
- Table reservations with automatic confirmation
- Direct orders over WhatsApp with your menu and a payment link
- Event quotes qualified and handed to your events manager
- Follow-up on the quote until the deposit
Phase 03 · Operation
The customer list that does not exist today.
Who came, when and for what. With that, slow days stop being a surprise.
- A record of every customer who books, orders or asks for a quote
- A review request after the visit
- Campaigns to your list on your slowest days
- Follow-up with companies that ordered catering once
Your pipeline
Nine stages, named after your business.
Table reservations live on the calendar. The 9-stage pipeline is for what leaves the best margin: events and catering.
Pipeline · Fogón Latin Kitchen (example)
9Stages
24/7AI agent
1New request
2Contacted
3Event qualified
4Quote sent
5Tasting or meeting
6Deposit paid
7Event confirmed
8Event held
9Returning client
AI agent replies and qualifies
Your team serves and closes
Automated handles the follow-up
Live demo
Diana wants a quote for her company’s holiday dinner.
She writes on a Friday at 8 p.m., in the middle of service. This is how the agent takes care of her. Pick Diana’s answers.
Fogón Latin Kitchen · Reservations and events
Online · replies instantly
Demo with prepared answers and a fictional business. The real agent understands free text and is trained on your business information.
Honesty first
What we will not sell you.
A tailored rollout also means knowing what to leave out. Your business does not need this, or not yet.
A heavy system
A restaurant runs on tight margins. We size the rollout to your business and start with what pays the most.
Food photos with no system behind them
A good feed does not fill tables if nobody answers the messages it generates.
Replacing your POS
Your register and kitchen system stay. Our work is what happens before the customer arrives and after they leave.
Services this rollout uses:
Frequently asked questions
What restaurants ask us.
Yes. We size it to the business; you do not need to be a chain.
Yes, with your menu and your hours. If the kitchen is full or you are closed, it says so and offers another time.
Yes. The agent replies in English or Spanish, whichever the customer writes in.
It does not remove them. It adds a channel of your own, with no fee, for the customers who already know you.
Yes. La Carreta is in our portfolio, along with businesses from other industries.
How many events slip away in the middle of service?
In a 30-minute assessment we review how reservations, orders and events reach you today. You leave with a clear map, whether you work with us or not.